Terms of Service
1. Provider
puvlsedigital.com, sole trader (PE), EDRPOU 79566091, Business Center Gulliver, 1A Sportyvna Square, Kyiv, 01001, Ukraine. Email: contact@puvlsedigital.com; phone: +380 953 840 9332. This notice is given under Article 7 of the Law of Ukraine “On Electronic Commerce” No. 675-VIII.
2. Pre-contract information
Before booking we disclose the service, hourly and daily prices, rental period, deposit, damage and liability rules, cancellation and refund terms and the complaint procedure (Law of Ukraine “On Consumer Rights Protection” No. 1023-XII; Law of Ukraine “On Electronic Commerce” No. 675-VIII).
3. Booking, age and ID
Renters must be 18 or older and show a valid passport or ID card. Bookings are confirmed electronically together with the contract terms, payment information and cancellation rules (Law No. 675-VIII).
4. Prices, deposit and payment
Prices are shown per hour or per day in UAH and include applicable taxes. A refundable deposit is taken before handover and returned after check-in of the undamaged bicycle, less any agreed charges.
5. Period, accessories and availability
The rental period runs from handover to return. Helmets, locks and other accessories depend on availability and cannot be guaranteed. Late returns may be charged at the applicable rate.
6. Damage, loss and liability
The renter is liable for damage, loss or theft during the rental period up to the actual loss, with the deposit set off first. Theft must be reported to the police. Nothing limits liability for harm caused by our fault.
7. Cancellation and refunds
Cancellation terms are shown at booking. Refunds go to the original payment method within 14 days. Mandatory rights under Law No. 1023-XII are unaffected.
8. Complaints
Send complaints to contact@puvlsedigital.com or +380 953 840 9332. We acknowledge within 2 business days and reply within 30 calendar days. Consumers may also apply to the State Service of Ukraine for Food Safety and Consumer Protection and/or to court (Law No. 1023-XII).
9. Data, cookies and advertising
Personal data is processed under Law No. 3992-IX; non-essential cookies require prior consent (Laws No. 1089-IX, No. 3992-IX). Advertising claims are truthful and substantiated (Law No. 270/96-VR).